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Help Center

Getting Started

How do I start learning Chinese with TutorABC Chinese?

Get registered and sign up for a free Trial. We will evaluate your current Chinese level and give you suggestions to reach your goals.!

Purchase a course package
Enjoy your Chinese learning journey

Do I need to buy a webcam and headphones with a microphone to take class?

We respect our students' privacy. You do not need to prepare a webcam for the session if you don’t want to.

However, our curriculum is based on an interactive, online audiovisual system, which allows our consultants to evaluate the pronunciation accuracy of your speech. You can definitely turn on your webcam when you feel like to.

For the best results, we recommend headphones equipped with a microphone. If your device has an embedded microphone, you can use it as an alternative.

You also need to have a system with a sound card.

Note: If you can play music on your device that means it has a sound card!

Tips for first time users

  1. Our classroom platform is created specifically for our online lessons, so it doesn’t require you to download any software.

    • For computer/laptop users: Please use Google Chrome only as your browser while accessing our platform. You might be asked to update your Google Chrome to theversion of 91 or above to be compatible. If you haven’t updated it yet, you may get it at Resources .

    • For mobile device users: Please access our platform via "TutorABC Chinese" app ONLY to avoid possible technical difficulty. You may find the app in both App Store and Play Store.

  2. Our platform detects the time zone setting on your device automatically, so your session will be scheduled at your local time.
  3. All of our classes start right at the half hour, so the classroom will not be opened until 3 minutes before the class starts. For example, if you have reserved a class at 8:30 AM, you won’t be able to join the class until 8:27 AM.
  4. A pair of headset will be very helpful to avoid possible echo during your
  5. Since VPN may slow down your internet and misroute the IP datagram, please turn off VPN while taking your class.

To maximize connection quality, please close any BT or P2P programs, such as Skype, and make sure you aren't downloading large files at the same time as your session.
Check this video and get more details about how to get started with your TutorABC Chinese class.

How can I make a reservation?

• Your account will automatically sync with your local time according to your device.

• Reserve your classes 12 hours in advance.

Check this video and get more details about how to book a TutorABC Chinese class.

Can I cancel reserved sessions?

Yes, you can cancel your reservation up to 4 hours prior to the start of the session by going to Reservation Center and unchecking the reservation. Click "Submit" to finish the cancellation.

Check this video and get more details about how to cancel your reservation.

My Account

How do I log in?

To log in to your TutorABC Chinese learning account, please click "Login" on the up-right corner of our website and enter your email and password.

Why can't I login?

Double-check that the ID and password you entered are correct. The letters are case sensitive. If you continue to have trouble, you can reset your password by clicking this link: Forgot your Password

What do I do if I forget my username or password?

You can reset your password by clicking this link Forgot Your Password? After you have entered your email address, the system will send you a new temporary password, or you may simply contact our customer protection team at cp_tm@tutorabcchinese.com

How can I update my personal profile?

If you want to update your personal information, please go to Profile after logging in.

How do I preview my material?

You can preview your material 4 hours before your session starts.

Click on the slides at the bottom of the page to preview your lesson plan. Click on the X at the top-right of the page to close the preview window.

How do I preview/review my vocabulary?

Click material preview to see the material slide.

Click Vocabulary Preview to see the vocabulary. If you would like to save a word for review later, click on the heart icon on the right of the vocabulary, and the word will be saved to your personal VocaBank.

You can log in at any time to review your saved vocabulary words under "VocaBank".

Can I rate my class and consultant?

Yes! After your class, you can rate your consultant, lesson plan, and the Internet connection for the session. You can submit feedback up to 24 hours after each attended class.

Should you have any suggestions or questions, feel free to let us know. You can email us at cp_tm@tutorabcchinese.com, and our customer protection team will be more than happy to assist you.

Why do I have homework?

The homework lets the consultant know how much you have absorbed from the session. We use it as a form of feedback, and the consultant can also use it to identify your strong and weak points.

How do I do my homework and review?

There are ten homework questions for each class. Click on the "Session review" to do your homework, and submit when you are done to see your score.

20 minutes after your session has finished, the class video will be uploaded for you to view.

Technical Support

Can I take my classes on my tablet?

Yes! Just download the TutorABC Chinese Classroom App from App Store or Google Play and log in before your scheduled session time!

Help! I can't enter my session!

Is it time for your class yet? You may enter the classroom 3 minutes before the session begins. Please wait until the "Enter Session" button turns red, then click the button to enter the session room. You should be able to see your lesson plan, consultant's name, and learning focus.

Help! I'm having technical issues?

Our customer IT team can provide immediate support and help solve issues during your class. Click on technical support button and our IT staff will be right with you.

FAQ

Do you only teach Mandarin Chinese? Do you teach Cantonese, Japanese, or Korean?

Right now, we only offer lessons in Mandarin Chinese. We focus on one thing and do it well.

Do you teach in Simplified or Traditional Chinese characters?

All of our consultants can teach both of them! You can pick which one you prefer to learn.

Can I ask the consultant to teach a preferred material?

At this stage, we only offer the study materials chosen by our consultants and DCGS system. If you have any special requests regarding this subject, please direct your request to our customer protection team at cp_tm@tutorabcchinese.com

If I only want to take class with certain consultants, what should I do?

If you have found your favorite consultants, feel free to direct this request to our customer protection team at cp_tm@tutorabcchinese.com, and we will set them as your primary consultants and do our best to match you two more often in your future class.

How long does it take to become fluent in Chinese?

How quickly someone can pick up a language depends on many variables: personal factors, the amount of time they devote, and their degree of motivation. Please get in touch with our team, and we can give you a consultation.

For more information read our blog post.

How many course levels do you have?

At TutorABC Chinese, we focus on understanding the individual's Chinese ability, according to listening, speaking, reading, and writing. We divided our materials into 12 levels, allowing all the students to improve their Chinese abilities in a precise manner. However, since all of our materials are on diverse subjects, there's always something new to learn!

I'm a certified Chinese teacher. How can I work for you?

We love having new talent! Please visit our Become a Teacher page for more information!